Frequently Asked Questions

Membership

  • As a member, you’ll have unlimited access to our collection of sermon series and special events, with new releases every month.

    You’ll also benefit from our dedicated support team and comprehensive help guides.

    All resources are available for personal and commercial projects, with no limits on usage within your active membership.

  • You’re protected! If our prices increase during your active membership, you will not be affected.

    You’ll continue to pay the membership rate you signed up for, even if prices go up for new members, until you cancel or change your plan.

  • Yes! You can continue using any of our resources for projects that you began during your active membership period.

    Once your subscription expires, you will retain the rights to complete those projects using our resources, but you won’t be able to start new projects with those files.

Products

  • All projects are provided in industry-standard formats compatible with Adobe Creative Cloud and other popular design platforms:

    • Digital Projects: PSD (Photoshop)

    • Vectors & Merch Design: AI (Illustrator)

    • Print Projects: AI (Illustrator) or IDD (InDesign)

    No Photoshop? No problem! You can use photopea.com directly in your browser—no installation is needed.

    Just drop your design into these mockups like you would in Photoshop. Many elements are editable with smart objects, while others are provided as JPEGs.

  • Absolutely! Our members are more than just customers—they’re collaborators.

    If there’s a specific resource you need that isn’t currently available in our collection, let us know!

    We’re always adding to our "To Do List" based on member feedback.

  • Once you complete your purchase, you’ll receive a login link or will be prompted to log into your account using your membership credentials.

    From there, all your available products will be displayed in your member dashboard for easy download.

    If you need help accessing your account, our support team is here to assist.

Payments

  • You can pay for your membership using major credit/debit cards, PayPal, and other supported payment options.

    All transactions are securely processed through our payment gateway.

  • Due to the nature of digital products, we generally do not offer refunds.

    However, if you experience technical issues or are dissatisfied with your purchase, please contact our support team to discuss possible resolutions.

  • You can cancel your subscription anytime from your account dashboard.

    Just navigate to your personal profile and click the "Cancel Membership" button. You’ll continue to have access to our products until the end of your billing cycle.

    After cancellation, you may still use any resources in line with the terms of our license for projects you began during your active membership.

Technical Issues

  • If you’re having trouble unzipping the file, try re-downloading it to ensure you have the complete file.

    For more troubleshooting, see “Problems Downloading a File.”

    We recommend using the built-in unzipping tools available in your operating system (e.g., Mac’s Archive Utility or Windows’ built-in extractor).

    If needed, third-party software like 7-Zip or WinRAR can also help.

  • This issue can occur when using Express Checkout.

    A new account might be created based on the email stored in the payment system (e.g., PayPal).

    Please check that email inbox for your account information. If the problem persists, contact our support team for assistance.

  • If you’re experiencing difficulties downloading your file, try the following steps:

    1. Clear your web browser cache.

    2. Ensure no third-party applications (such as internet security, antivirus, or firewalls) are blocking the download.

    3. If using a wireless connection, connect your device directly to your modem/router.

    4. Try an alternate browser or device.

    5. Check your router for any content filters and verify with your ISP that you haven't exceeded any download limits.

    If the problem continues, please contact our support team with the following information: Name of the item (and link, if possible) / Your account username or email. / A brief description of the issue (e.g., download fails midway, error messages, etc.)