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Frequently Asked Questions

I'm a legacy member. Where can I find my monthly invoice or receipt?

If you joined Church Goods before we launched our new site and dashboard, your subscription is still running on our previous payment platform, which no longer gives members access to invoices or receipts.
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To regain access, you'll need to move your membership to our new payment processor by subscribing to your plan again. Once you do, our team will cancel your old subscription for you, so you won't be charged twice. From then on, you can find all your invoices, receipts, and billing history by clicking Billing in your dashboard.

The whole process takes less than 3 minutes, and we're happy to walk you through it on a quick 15-minute call. Book a time here.

Need an invoice right now? Email us at hello@churchgoods.studio with the billing date and we'll send it over.

Why am I not receiving monthly receipts by email?

Automatic receipts are only available on our new payment processor. Once you've moved your membership over, you'll receive a receipt by email every billing cycle.

You can also find all your past invoices anytime. Just click Billing in your dashboard and you'll be redirected to our secure billing portal. From there, open the History tab to see every charge on your account. Click any payment to view its details, then choose Download invoice or Download receipt to save a PDF for your records.

Coming from our previous platform?

If you had a Church Goods membership before the new platform launched, your access was carried over while we complete the transition.

Have questions about your membership, billing, or what happens next, email us at hello@churchgoods.studio.

How do I update my payment method or cancel my membership?

Click Billing in your Dashboard sidebar. You'll be taken to a secure portal where you can update your card, view invoices, or cancel your subscription at any time.

How do I download a file I purchased?

Go to your Dashboard and open the Downloads tab. Every item you've purchased or unlocked through your membership will be listed there, ready to download anytime.

What file formats are included with each item?

Most items include multiple formats depending on their intended use, such as print-ready files, social media graphics, and editable source files. Check the item's page for the exact list before purchasing.

I'm having trouble downloading a file. What should I do?

First, confirm you're logged into the account used for the purchase. If the issue continues, reach out using the contact form below and we'll help you sort it out.

How do I change my email address?

Email changes go through our support team to make sure your purchases and downloads stay properly linked to your account. Send us a message below and we'll take care of it.

Can I access an item I purchased after my membership ends?

Yes. Items you've purchased individually are yours permanently, regardless of your membership status. Items included only through your membership plan require an active subscription to access.

What's the difference between buying once and becoming a member?

Buying once gives you permanent access to that single item only. A membership gives you ongoing access to everything included in your plan, for as long as your subscription is active.

Still need help?

Can't find what you're looking for? Send us a message and we'll get back to you.

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